Contact support

If the FAQ and Troubleshooting guides don't solve your problem, send us a message through the contact form. We reply by email, usually within 1–2 business days.

Before you begin

• Check Troubleshooting first — many issues (uploads, video processing, sign-in, saving) have a quick fix.
• Sign in if you can, so we can connect your message to your account.
• Have the details ready: which Space, what you did, and what happened.

Choose a category

The contact form asks you to pick a category so your message reaches the right place:

• General Inquiry — questions about ArtSpace, your account, or how something works.
• Partnership — collaboration, gallery onboarding, or business opportunities.
• Technical Support — bugs, errors, uploads, playback, or anything not working as expected.
• Report — flagging content or behavior that may violate the Terms of Use.

Fill out the form

1. 1Open the contact form. If you're signed in, your name and email are pre-filled — double-check the email is one you can receive replies at.
2. 2Select a Category.
3. 3Add a short Subject that summarizes the issue.
4. 4Write your Message with as much detail as you can (see the checklist below).
5. 5Optionally attach screenshots — up to 3 images (JPG, PNG, WebP, or GIF, max 5MB each).
6. 6Click Send Message. You'll see a confirmation, and we'll reply by email.

What details to include

The more context you give, the faster we can help. Try to include:

• Whether you're signed in to your ArtSpace account.
• The link or name of the Space (or organization) involved.
• What you were trying to do and what happened instead.
• Any visible error message, copied exactly.
• Your browser and whether it's up to date.
• A screenshot of the problem, if you can capture one.

What to expect

• We reply by email, typically within 1–2 business days.
• Replies go to the email address on the form, so make sure it's correct.
• Check your spam folder if you don't see a response.